Frequently Asked Questions

1. Is there parking onsite and what is the cost?
Our property is 100% valet only and we offer unlimited in/out valet service for $27 per vehicle/day.

2. Does the property have a pool?
While our property does not have a pool on-site, select suites and penthouses have jetted tubs for guests to relax in. Additionally, we are located only a few blocks from Julia Davis park where paddle boats are available for rental from April through October.

3. Do you offer a shuttle service?
Yes, complimentary luxury shuttle service in our Mercedes vehicles is available to and from the Boise Airport and within a 4-mile radius from the hotel, based on availability. The shuttle service does not run continuously and is only available by appointment.  Please contact us at 208-227-0500 if we may be of assistance in transportation arrangements for your visit.

4. How do I schedule a shuttle?
You can pre-arrange a shuttle pick up by contacting the hotel at (208) 227-0500.

5. Is breakfast included in my stay?
We do not offer complimentary breakfast, however free pantry snacks are available at the front desk. Guests can also enjoy breakfast at Richard’s Restaurant on property and room service is available as well. Find out more about the top rated Richard’s Restaurant here.

6. What time is check in/out?
We welcome guests to check in beginning at 3:00 p.m., and check out should be completed by noon. Please contact the front desk at (208) 227-0500 to request early check-in and/or late check-out and our team will try our best to accommodate based on availability.

7. What is your pet policy?

We love our pet guests and look forward to welcoming them! Please let us know prior to your arrival if you are traveling with a pet and provide their name and size. Pet beds and bowls are available upon request. The pet fee is $75 per pet, per stay.

8. How do I make a Best Rate Guarantee Claim?

If you find a lower rate on Expedia or Booking.com after you have made a reservation with us directly online (https://www.innat500.com/) or by phone, you must file a claim within 24 hours of your initial reservation. Please be sure to click into the reservation booking engine on the site with the lower rate, often there are additional charges/fees that bring the rate to parity.

To place a claim, please contact the hotel directly and ask for the General Manager or Front Office Manager.

All claims must include:

- The rate reserved and confirmation number

- The lower rate found for the same hotel

- Room Type (example: Deluxe King)

- Reservation Dates

9. Where do I submit a Best Rate Guarantee Claim?

If you find a lower rate for the same room, let us know by calling the hotel directly and ask for the General Manger or Front Office Manager.

If the lower Rate qualifies (a $5 for more variance from your booked rate) we'll match the lower rate and give you an additional 10% off. Please be aware that sites often have additional fees/charges or membership requirements.

10. Do you have bike or car rentals onsite?

- Yes, we have complimentary cruiser bikes for our guests. They are first-come-first-serve and are subject to their availability.
- Rental vehicles are available via Go Rentals. See more info or rent a car on their website.